Overview
In the event that you experience problems or complications with an order, we encourage our customers to email us and our attentive customer service representatives will be happy to help resolve those issues. Should you experience an adverse reaction to one of our products, please reach out and let us know. Skin is a very sensitive organ, and we understand that not every person will respond the same way to our items. We also do not think that you should be stuck with a product that you do not like, or won’t use. Although we have the utmost confidence in our inventory, what works for some, may not work for everyone
We have helpful staff standing by ready and willing to address your inquiry or concerns in a timely manner. Our customer service team can also be reached via email at Support@Glowingskincart.com . If you are not entirely satisfied with your purchase, we offer a 14-day money-back guarantee. In the event that your skin does not respond well to one of our products, we do not expect you to spend money on something that simply won’t work for you. All products returned to us within the 14-day window will receive a full refund. Although most side effects from our line of skincare products are rare, they do happen on occasion.
Additional non-returnable items:
- Gift cards And Gift products & items, Coupons
- Tools, Accessories, and gifted products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where No refunds are considered:
- Open And Used Products
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@Glowingskincart.com.
Gifts
Only regular-priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should Send your product to Our office location India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Support@Glowingskincart.com for questions related to refunds and returns.
